Rig down. Line down. Same difference.

What actually happens when you call?

1. You send a number, or a photo. Part number, nameplate photo, or just a description of the unit and what it is doing. You do not need a clean part number to start.
2. We tell you what we can verify. Verified in stock, sourceable with a quoted lead time, or not currently findable. The third answer is still an answer.
3. You get condition and price in writing. New, new-surplus, used-tested, or reconditioned: stated plainly, with photos of the actual unit on request.
4. The need-by date goes on the quote. For an item confirmed in stock, the quote states the supportable ship date and freight plan.

Why do we work this way?

On a drilling rig, an electrical fault does not mean a maintenance ticket. It means the whole spread is standing still and the day rate is running anyway. Everyone on that rig knows what the hour costs.

That is the environment this company came out of, and it set the standard we hold to everywhere else. A packaging line, a pump station, a compressor building: the number is different, the problem is identical. Something stopped, and everything downstream is waiting on a part.

Which is why we answer the phone, why we will tell you when we cannot help, and why we do not dress up an uncertain answer as a firm one.

What do we handle on rush requests?

• Circuit breakers: current, obsolete, and discontinued frames
• Contactors and motor control, including legacy DC contactors
• MCC parts and buckets
• Variable frequency drives across current and obsolete lineups
• Switchgear and transformers
• Drilling rig electrical: Ross Hill and NOV SCR control
• Fabricated enclosures, panels, and adapter plates when the replacement does not drop into the old footprint

What if you do not have a part number?

Most urgent calls do not start with a clean number. Send a photo of the nameplate and the unit, tell us what the equipment is doing, and we will work backwards from there. Our cross-reference covers obsolete-to-current paths across the major manufacturers, and for drilling systems the Ross Hill / NOV cross-reference maps the numbers that trip people up.

Every industry we supply

The oilfield is where this standard came from, not the limit of where it applies. We supply oil and gas, petrochemical and refining, marine and offshore, manufacturing, utilities and power generation, and water and wastewater: see industries for what breaks in each and what we source for each.

The honest limits

Ship dates for items confirmed in stock and sourced items are stated on the quote, not guessed. Freight and expediting charges, where they apply, appear on the quote before you approve it. Everything is subject to the terms stated on your quote.

We are an independent supply and sourcing company, not an authorized distributor. Condition is disclosed before sale on every item we supply.

Chasing an SCR drive symptom: a gate firing pulse failure, a misfire, one leg dead? The Ross Hill SCR Drive Fault Finder gets you from symptom to suspect module, so your rush request names the right board.

FAQ

Send it now